Terms & Conditions


The information contained in this website is for general information purposes only. The information is provided by FeltFine and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of FeltFine. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, FeltFine takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Items out of Stock

We aim to fill at least 95% of orders from stock, and orders are usually dispatched within 5 working days. However if we are out of stock on any item you will be advised and the remainder of your order will be dispatched as soon as it becomes available. You will not be charged for additional delivery.

Damaged/Missing Goods

Please allow the maximum delivery period (outlined above) before contacting us about a missing order. Please note we do not take responsibility for lost items in standard post.

Note that all items are sent by Standard Australia Post. Should you require your order sent by Registered Post, it is your responsibility to let us know by email after you place your order on the website.

Please note that a small P & H fee has been added to the standard Australia post charge.

Do not accept any package if it appears damaged in any way, and please notify us within 7 days of delivery if you have refused the package, or if items are missing from the package.

Prices

We aim to ensure that our products are competitively priced, and price check on a regular basis to ensure value. All prices shown on this site are inclusive of GST at 10% and are subject to change without prior notice. Prices are in $AUD and any currency conversion will be carried out by your credit card provider or PayPal. Any currency conversions on this site are approximate and are for guidance only.

Returning Goods

If you are not entirely satisfied with your products, you are entitled to return them at any time from placing the order up to 7 days from delivery. You must notify us in writing of your cancellation of order, and the cost for returning the goods will be your responsibility.

The goods must be returned undamaged so that they can be resold and you will receive a full refund, excluding postage costs, within 30 days of their return. Goods which have been incorporated into other goods, or undergone further processing by the customer cannot be returned.

Goods which have been ordered as a special item or bought in as a special request (ie not a stock item) cannot be refunded.

Product Advice

Due to the nature of the products that we sell there may be variations in the end result, therefore we suggest you take the following measures:

  • always sample before starting your project
  • order enough material to complete your project

Whilst we are happy to give advice on our products and their use, we cannot accept responsibility or liability as conditions of use are beyond our control.

Colour Charts

The colour palettes featured on this web site are as accurate to actual product colours as possible, however due to different screen settings and resolutions it is impossible for these to be 100% accurate. We recommend that you purchase a sample of the colours you require should your project be critical to avoid any colour inaccuracy issues. Once again, always buy enough for your project as colours vary from batch to batch.

Fibres which have been dyed by us, are never exactly the same, which gives them that uniqueness.

Overseas Orders

We do ship outside of Australia and are continually adding more countries to our shipping page at checkout. Please note that an extra charge may be levied as import duty or other taxes for products shipped outside the Australia. These charges, or any other issues as a result of import legislation are the responsibility of the purchaser. Also note, overseas orders are free from GST and the full GST amount will be refunded after the order is placed.

Weights and Measures

We aim to supply as close to the weight of product that is listed within the website categories. We endeavour to supply at least 5% more than the weight advertised.